Refund & Cancellation Policy

What is your refund policy?

The Sennheiser store offers a 30-day money back guarantee.

How do I request a refund?

To request a refund, you must first return the afftected items using the correct returns portal. After the return has been received, processing the refund may take between 5-14 business days.

How do I cancel my order?

If you chose to pay by check or money order and have not yet sent your payment, your order will automatically be cancelled after 30 days.

You can submit a request to cancel your order after it was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

When will my credit appear on my credit card?

After the return has been received, processing the refund may take between 5-14 business days.